WELOV.LONDON

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Exchanges are subject to product availability. If the item you wish to exchange is out of stock, our customer care team will notify you and ask what other item you wish to receive. We will cover the shipping costs for the replacement item.

Returns are on your own cost depending on the courier and the country you return your package from.

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: info@welov-london.co.uk

We always aim to answer every question within 48 hours.